User Guide
Acceptance Testing
Before go-live, a round of acceptance testing typically confirms the deployment is working as expected. Typical test areas Sales transaction…
Account/User Management
Typical roles Administrator — full access, including user and configuration management. Store manager — store-level reporting and operationa…
Camera Positioning
For deployments that include traffic counting or in-store analytics cameras: General guidance Mount cameras to capture entry/exit points wit…
Cloud Deployment
For cloud-hosted deployments: Typical steps Provision the client's cloud environment/tenant. Configure connectivity from store locations…
Data Management
Typical activities Importing/exporting product, pricing and customer data. Data cleanup (e.g. merging duplicate customer records). Coordinat…
Device Management
Typical activities Registering new POS terminals, printers and scanners. Monitoring device health/connectivity status. Pushing software upda…
Installation Guide
Typical installation steps Confirm the Pre-deployment Checklist is complete. Install and configure POS hardware at each till point. Connect …
Network Requirements
Typical requirements Stable internet connection with sufficient bandwidth for POS and reporting traffic. A dedicated VLAN or network segment…
On-premise Deployment
For on-premise deployments: Typical steps Complete Server Installation at the primary site. Deploy POS terminals per the Installation Guide.…
Pre-deployment Checklist
A typical checklist before starting a deployment: Site survey completed (see Site Survey). Network requirements confirmed (see Network Requi…
Reporting and Dashboard Configuration
Typical configuration steps Define which KPIs matter for the business (sales, footfall conversion, stock turnover, etc.). Set up dashboards …
Server Installation
For on-premise deployments requiring a local server: Typical steps Confirm server hardware meets System Requirements. Install the operating …
Site Management
For multi-store operators: Typical activities Adding and configuring new store locations. Managing per-store settings (pricing, tax, staff a…
Site Survey
A site survey is typically conducted before installation to confirm the store is ready for deployment. What it typically covers Physical lay…
Store Layout Planning
Typical considerations POS terminal placement relative to customer flow and queueing. Network cabling / Wi-Fi access point placement for rel…
Troubleshooting
Common issues and first steps POS terminal offline — check network connectivity first (see Network Requirements). Transaction not syncing — …