Draft template. This is generic starting content, not a reviewed or binding company policy. Have Legal review and approve before publishing externally.
The Master Service Agreement (MSA) is the umbrella agreement governing the overall relationship between Integrated Retail and a client, under which individual statements of work (SOWs) or order forms are executed.
Typical contents
- Scope of the overall engagement and general obligations of both parties.
- Confidentiality and data protection commitments.
- Intellectual property ownership.
- Liability, indemnification and insurance.
- Term, termination and renewal.
Each client's actual MSA is a bespoke, signed legal document — this page is a plain-language summary of what an MSA typically covers.