At Integrated Retail, we specialize in retail technology deployment that transforms the traditional checkout into a high-engagement touchpoint. By leveraging Integrated Retail hardware integration and the robust capabilities of Cegid Retail Y2, we help brands implement modern POS displays that prioritize customer transparency and operational excellence.
Below is an FAQ regarding our hardware solutions and how we enhance the customer journey at the counter.
Modern POS Hardware & Dual Display FAQ
How can dual display setups improve transparency at my checkout counters?
A dual-display setup—consisting of a primary cashier screen and a secondary customer-facing display—is essential for building trust. Our Integrated Retail hardware integration allows the 2nd display to show real-time transaction data. Customers can view item descriptions, quantities, and tax amounts as they are scanned. When no transaction is in progress, the display can be configured to show a customized Welcome message or a Scrolling message to maintain brand presence.
What customization options are available for customer-facing displays?
Through our Cegid hardware support, we provide extensive aesthetic control over your modern POS displays. Store managers can:
- Style the Interface: Choose between standard text or a "Customer LCD display" look for a sleek, modern feel.
- Optimize Visibility: Adjust font colors (Pixel ON/OFF) and background themes to ensure the screen is readable in various lighting conditions.
- Adapt Hardware Layouts: For registers where the screen lies flat on the counter, the "Reverse display" feature allows the text to be inverted for the customer’s perspective.
Can I use the POS hardware to display digital marketing or web content?
Yes. Our retail technology deployment includes the ability to configure buttons on the cashier's touch pad that trigger specific actions on the hardware. One powerful feature is the ability to display a Web page directly through the POS interface. This can be used to show promotional videos, digital catalogs, or loyalty sign-up forms to the customer during the checkout process.
What other modern hardware peripherals does Integrated Retail support?
Beyond displays, we ensure a seamless ecosystem of devices through specialized CPOS drivers. Our integrated solutions include:
- Integrated EFT Terminals: Ensuring the amount is sent automatically to the payment terminal, reducing manual entry errors.
- Advanced Scanners: Support for 2D/QR code scanners (such as Honeywell MS7580) to handle mobile coupons and digital loyalty cards.
- Secure Identification: High-security peripherals like fingerprint readers and magnetic stripe (MSR) badge readers for rapid staff authentication.
- Official Document Readers: Scanners designed to read passports and identity cards for tax-free shopping or high-value sales.
How does Integrated Retail ensure the stability of these hardware integrations?
We use a sophisticated Device Manager and specialized mapping tables to link your Cegid software to physical hardware. Our Cegid hardware support team uses these tools to assign "triggers," allowing a single register to drive multiple cash drawers or specific payment terminals based on the transaction type. By utilizing CBR Network Control (CBRNC), we also monitor the communication speed between your hardware and the central database to ensure that "fast" truly means "fast" at the point of sale.
What happens to my hardware if the store loses internet connectivity?
Our deployment strategy includes a robust Standalone Mode. Even without a connection to the central server, your modern POS hardware—including the customer display and scanners—remains fully operational. Items can still be scanned using a local database, and receipts are printed normally, ensuring that your modern POS displays never go dark during an outage.